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Technical Charts & Calculators- Technical PDF Library
- Metric to Fraction to Decimal Chart
- Bolt Head Markings Chart
- Strength Chart
- Spanner Sizes for Hex Bolts
- Thread Pitch Chart
- Identifying the size of my Bolt or Screw
- I have an Imperial thread, what is the closest in Metric?
- Thread Pitch Converter
- Measurement Conversion Calculators
- Allen Key Sizes for Socket Product
- Can stainless fasteners be magnetic?
- How are washers identified and measured?
- Are UNC and BSW threads interchangeable?
- Why does my zinc nut not fit on my galvanised fastener?
- What does Plain Black Uncoated mean?
- Guide to Fastener Finishes and Corrosion Resistance
- What causes fastener galling?
- I require a Certificate of Conformity
- Is your product made in Australia?
- How to view product weights
- Issues with installing Self Drilling Metal Screws
Orders- How can I create a quote?
- Quantity Breaks and Spend Discounts
- I require a pro-forma invoice for our accounts department
- Can I email you a purchase order?
- Can I change an order that has already been placed?
- I know your sku’s, can I import them directly into your website?
- I want to order an item that I can’t find on your website, can you help?
- Is there a minimum order quantity?
- Is there a minimum order value?
- There is an error with my order
- How do you package your orders?
- Storewide sales small print
Delivery- How long will it take to get my order?
- Do you offer free delivery?
- What type of delivery services do you offer?
- Australia Post untracked letter delivery insurance
- Can I collect from your warehouse?
- Can I collect from an interstate warehouse?
- Can I bypass the website and go to your Murarrie warehouse and order at the counter?
- Can I organise transport company to collect my order?
- Tracking my order?
- Why is there no tracking number?
- I entered the wrong shipping address and now the order has been returned to us
- I have only received part of my order, where is the rest?
- My delivery hasn't arrived and it is now past the estimated delivery timeframe
- Where do you ship your orders from?
- What courier companies do you use?
- Does choosing express mean VIP despatch?
- Can the courier deliver on the weekend or public holiday?
- Do you ship internationally?
- I have made a mistake with my order, it hasn’t been shipped, can I cancel it?
- I have made a mistake with my order, it has been shipped, can I return it?
- I have received my order and there are item (s) I no longer want, can I return them?
- I ordered the wrong item, can I exchange it?
- I collected stock from one of your interstate suppliers, now I want to return the order.
- How long does it take for a refund to appear back into my account?
- What type of payments do you accept?
- Do you operate 30 day trade accounts?
- Can we open an account and pay as we go?
- My credit debit card isnt processing?
- I am using a Commonwealth Bank credit card and payment has been declined
Company Information
Can the courier deliver on the weekend or public holiday?
No, at this stage none of our freight companies offer a weekend or public holiday service.
